Job Title: Business Manager
Location: Katsina
Job Type: Full-time
Description
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase revenue earning customer net additions – Prepaid:
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations
- Oversee activating connections as per the stipulated turnaround times.
Increase Revenue earning customer net additions – Postpaid:
- Identify and formulate zonal sales strategies to help Drive gross additions
- Monitor churn & grace periods
- Supervise health of acquisitions, compliance on activations,
- Oversee activating connections as per the stipulated turnaround times.
Achieve Net Revenue of the zone:
- Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone
- Propose and drive VAS Up selling activities
- Drive the reduction of recharge turnovers and first bill churn & zero recharge
Deliver on Channel Satisfaction Score:
- Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
- Monitor the timely disbursement of claims to the market, regular trade servicing.
- Conceptualize, design and implement channel delight activities
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at Zonal showrooms,
- Ensure showroom employees are up skilled in industry training and certifications for the role.
Achieve Employee Engagement scores in line with the Engagement target for the Business area:
- Continuously motivating the front-line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey.
Expand distribution Width and Depth:
- Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
Network Coverage & Quality:
- Network Optimization
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone.
Dimensions:
Financial Dimensions:
Budget:
- Revenue Earning Customer (Prepaid Nos.)
- Revenue Earning Customer (Post paid Nos.)
- Gross Revenue.
Other Dimensions:
- Team Size
- No. of direct reports
- No. of channel partners/ vendors.
Qualifications
Educational Qualifications:
- Bachelor’s Degree in Management or related Social Sciences
- Master`s in Business Administration would be preferred additional qualification.
Relevant Experience & Functional / Technical Skills:
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable.
Other requirements:
- Result Orientation
- Great problem-solving skills
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self starter.
- Good communications skills.
- Good interpersonal skills
How to Apply
Interested and qualified candidates should Apply Here
