Air Peace has offered human rights lawyer Inibehe Effiong a 25% discount on a one-way ticket across its domestic routes as compensation for the disruption of a Lagos-Enugu flight.
Effiong disclosed the offer on Wednesday, September 23, 2026, after receiving an email from Air Peace’s call centre.The airline apologised for the disruption of flight P47100, which was scheduled to depart Lagos for Enugu at 6:45am on Monday, September 21, but was eventually delayed until 4:50pm.
Air Peace said it had approved a discounted ticket, excluding taxes, as compensation for the inconvenience caused by the disruption.
The airline said Effiong could redeem the offer by sending his previous booking reference, a scanned copy of his passport and details of his new flight itinerary, including the route, date and time.
The offer is valid for six months from the date of the email, except between December 15, 2026 and January 15, 2027.
The compensation followed a directive from the Nigeria Civil Aviation Authority (NCAA) after its preliminary investigation into the disruption.
Flight Disruption
Effiong had said he arrived at Terminal One of the Murtala Muhammed Airport, Lagos, at about 5:50am for the scheduled 6:45am flight after checking in the previous night.
He said passengers were kept waiting before airline officials announced that the flight had been delayed until 4:50pm.
The human rights lawyer said the disruption caused him to miss a scheduled court appearance in Enugu State.
The NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, subsequently said the disruption was linked to the ripple effect of an earlier disruption on Sunday night.
However, he said Air Peace should have informed passengers that the flight had been rescheduled.
According to the regulator, a preliminary review found that passengers had received an incorrect notification asking them to report for the original flight despite the rescheduling.
After Effiong provided the NCAA with a screenshot of the notification he received, the airline’s station and duty managers confirmed that the message had been sent in error.
The NCAA then directed Air Peace to provide a compensation package for affected passengers in line with Part 19 of the Nigeria Civil Aviation Regulations 2023.
Achimugu said timely and accurate communication was central to the airline’s obligations to passengers and that the incorrect notification could not be treated as a force majeure incident.
Broader Concerns Over Air Peace Delay Pattern
Reacting to the compensation, Effiong said the gesture did not address what he described as broader concerns about Air Peace’s service.
“This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company,” he said in a post on X.
Effiong commended Achimugu and the NCAA for their response but called for stronger regulation of the aviation industry to protect passengers.
“While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers,” he said.
The incident comes amid wider concerns over flight delays in Nigeria. NCAA data for August 2026 showed that Air Peace recorded 1,330 delayed flights out of 1,864 listed flights, representing 71.4% of the flights in the regulator’s dataset.
