Mikano is hiring a Customer Success & After-Sales Service Representative in Lagos.
Required Qualifications
●OND/HND/Bachelor’s degree, or equivalent experience in customer service, automotive/technical support, or a related field.
●1-3 years in a customer-facing, call center, or after-sales/technical support role; automotive or power-equipment industry experience is an advantage.
●Working knowledge of CRM/ERP systems, structured troubleshooting methods, and SLA-driven service environments.
●Strong communication skills across phone, WhatsApp, email and chat, with the composure to de-escalate and rebuild customer trust.
●Comfortable working to measurable targets (CSI, NPS, response time, conversion) and maintaining complete, timely documentation
How to Apply
Send CV to: recruitment@mikanomotors.com using the Job Title as the subject of the email.
About Mikano
Established in 1993 and headquartered in Ikeja, Lagos, Mikano International Limited is a prominent Nigerian industrial conglomerate that has evolved from a premier power generation provider into a highly diversified enterprise.
The company is widely recognized for its Mikano Power division, which assembles, distributes, and services high-quality diesel and gas generators ranging from 9kVA to 20,000kVA in partnership with global brands like Perkins and MTU.
Beyond its core power solutions, the conglomerate has strategically expanded into several key economic sectors to drive local industrialization. Its automotive division, Mikano Motors, assembles and distributes passenger and commercial vehicles from major international brands such as Changan and Maxus.
Additionally, the group operates Mikano Construction to deliver civil engineering and residential projects, Mikano Marine for maritime transport and boat building, Afrimedical for manufacturing safety-engineered medical devices, and Mikano Foods for consumer confectioneries.
