TeamAce Limited is promoting a Technical Support Officer job in a reputable organisation in the financial services sector based in Victoria Island.
Job Summary
The Technical Support Officer will provide day-to-day IT and technical support across the group’s branches and platforms. The role ensures the optimal performance of transaction systems, applications, network infrastructure, and compliance-related technologies while supporting internal users, agents, and external partners.
Responsibilities:
- Provide technical support to staff, agents, and partners on money transfer platforms and internal systems, resolving issues via phone, email, or ticketing tools.
- Install, configure, maintain, and troubleshoot computer hardware, software, printers, and peripheral devices.
- Monitor system performance, server uptime, network connectivity, and basic security compliance.
- Support and maintain core remittance applications, escalate unresolved issues, and assist with testing of new releases or patches.
- Liaise with ISPs and technology vendors to resolve network and connectivity issues promptly.
- Prepare periodic IT support reports, document SOPs, and develop user guides.
Requirements:
- Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2 years’ experience in technical or user support within a financial institution, fintech, IMTO, or BDC environment.
- Strong troubleshooting skills across hardware, software, and applications.
- Ability to prioritize tasks, respond under pressure, and communicate clearly.
- Relevant certifications (CompTIA A+, Network+, ITIL, CCNA) are a plus.
Salary:
- NGN315,900 – NGN455,000 Monthly
Qualified and interested candidates should apply here: https://forms.gle/TJDgrg2ubhNi9Em58
Job Type: Full-time
