First Bank Plc. is currently hiring for the position of team lead, Digital Channels support at one of its Lagos offices.
Job Description
The selected candidate is to oversee and ensure timely and proper responses to emails sent concerning cases for the team including requests, complaints, and inquiries on cases already logged. He is also to guide and monitor the team on proper token dispatch and manual reversals and review manual reversal upload files to be wrapped on TTUM and uploaded on Finacle.
The selected person is to approve Allowlist, First Monie Wallet, IBPS requests, etc. as well as treat card statement requests, onboard merchants on First Direct 2.0, Account Xplorer, etc as well as treat corporate profile modification requests.
The selected candidate is to help identify process improvements needed to promote efficiency after reviewing extant processes and the impact on efficient service delivery, Provide timely and usable reports such as GH Monthly Report, RPA monthly report RPA Robot Daily Report as well and RPA weekly summary to the Unit Head as well as assist the Unit Head in driving Quality Assurance across the board.
Finally, the selected candidate is to help drive the perception of service recovery from internal customers and escalate issue patterns detected in the course of duties.
Job Requirements
- Minimum Education: B.Sc/Hnd In Any Discipline, Preferably A Numerate Discipline.
- Familiarity with electronic banking products is very essential. – analytical skills and willingness to learn are key recruitment criteria.
Application Deadline
The application deadline for the job is the 4th of August 2025. and interested applicants are to visit the FirstBank career page to apply.
