The Nigerian government has introduced a Contactless Passport Application System (CONPAS) for Nigerians residing in Europe, enabling them to renew their passports entirely online without visiting embassies or consulates. This initiative follows a successful implementation in Canada and aligns with the government’s commitment to improving services for its diaspora.
Minister of Interior, Dr. Olubunmi Tunji-Ojo, emphasized that this system reduces travel inconveniences and long waiting times by bringing Nigeria Immigration Service (NIS) services directly to citizens’ digital devices. He stated, “This initiative not only reduces the inconvenience of travel and long waiting times but also brings the services of the Nigeria Immigration Service (NIS) directly to your digital doorstep.”
The CONPAS allows eligible Nigerians in Europe to renew their passports online from the comfort of their homes or offices. The government anticipates that this digital renewal process will significantly reduce processing times while maintaining security and transparency.
Dr. Tunji-Ojo reiterated the government’s dedication to digital transformation, aligning with President Bola Ahmed Tinubu’s vision of a $1-trillion economy. He noted, “The Nigerian diaspora is an integral part of our national fabric, which contributes immensely to our development. Hence, it is our duty to ensure they have access to services that match the highest standards of professionalism and efficiency.”
The government plans to expand these reforms, bringing government services closer to all Nigerians, regardless of their location.
The Hardships Nigerians Faced to Renew Passports Abroad
Nigerians living abroad have long faced significant challenges in renewing their passports, leading to widespread frustration and hardship. One of the primary issues has been the cumbersome and time-consuming process, often requiring multiple visits to embassies or consulates. Applicants frequently endure long wait times, bureaucratic delays, and inconsistent information, making the renewal process arduous.
In some cases, Nigerians have reported instances of extortion and corruption within the passport renewal system. Applicants have alleged that officials demand additional fees to expedite processing or even to perform standard services, exacerbating the financial burden on individuals seeking to renew their travel documents.
Technical issues have also plagued the renewal process. For example, the Nigerian Embassy in Qatar has faced criticism for lacking the necessary equipment to process passport renewals, forcing applicants to rely on intervention teams from other countries. This situation has led to significant backlogs, with many Nigerians in Qatar risking job losses, bank account closures, and even deportation due to delays in obtaining valid passports.
The combination of these challenges has caused considerable distress among the Nigerian diaspora, highlighting the urgent need for reforms to streamline and improve the passport renewal process.
