Key leader in remittances, LemFi is hiring a Customer Support Associate to help ensure smooth, consistent, and high-quality support for our customers.
In this role, you will follow established SOPs and SLAs, handle customer inquiries with accuracy and empathy, and contribute to improving our processes as we continue to grow.
This position requires strong attention to detail, excellent communication skills, and a genuine commitment to delivering an exceptional customer experience. Professional fluency in French, Spanish, or German (spoken and written) is required to effectively support our multilingual customer base.
Responsibilities
- Provide timely and professional support to customers via email, troubleshooting issues with accuracy, empathy, and a high level of courtesy.
- Escalate insights and challenges effectively, sharing both positive outcomes and customer issues through the right internal channels while navigating multiple tools and platforms.
- Collaborate closely with the wider team to continuously improve the quality of our service and ensure a seamless customer experience.
- Participate actively in weekly team meetings, sharing feedback and helping implement improvements based on real customer interactions.
- Identify trends and recurring patterns in customer inquiries, proactively recommending improvements to processes, product features, or customer education materials.
Requirements
- You have a solid academic foundation, ideally with tertiary education in marketing, communications, business management, or a related field.
- You bring 2+ years of hands-on experience in customer service or a similar support role, where you’ve learned how to navigate customer needs with patience, clarity, and professionalism.
- Experience in Fintech or Financial Services is a strong plus — you’re familiar with fast-paced, high-trust environments and understand the importance of accuracy and compliance.
- You’re comfortable working with modern tools, including Google Workspace and CRM platforms, and you pick up new systems quickly.
- Your strengths include excellent communication, empathy, problem-solving, and collaboration, and you’re the kind of person who brings positive energy to cross-functional teamwork.
- You’re self-driven and reliable, able to work independently, prioritize effectively, and deliver high-quality work across multiple tasks and deadlines without needing constant supervision.
How to Apply
Interested applicants can apply via this link
Additional Requirements
- Strong functional expertise and a track record of delivering measurable impact
- Clear, structured communication and the ability to collaborate across teams
- High ownership, reliability, and a bias for problem-solving
- A customer-obsessed mindset and passion for building great products
- Adaptability, curiosity, and comfort operating in a fast-paced environment
- Professional fluency in French, Spanish, or German (spoken and written) is required to effectively support our multilingual customer base.
Interview Process
- Talent Screen (30 mins)
- Final interview (Task Presentation and behavioural) with the Hiring Team (30mins)
