Former Director-General of the Bureau of Public Service Reforms, Dr. Joe Abah has called out United Nigeria Airlines over delays he experienced on his trip from Enugu to Abuja.
Dr. Abah took to X on Wednesday to narrate his experience with the airline stating:
“Dear @flyunitedng, you delayed the Enugu-Abuja flight today from 8:30 am to 3 pm. Your ground staff in Enugu and Abuja had no idea what was happening. Oluchi in your Customer Service Centre said she had no idea. She promised to find out and call back but didn’t, even though I told her that I had taken her name and would call her out publicly if she didn’t call back.
“You attributed the six-hour delay to adverse weather but the weather didn’t affect other airlines. Enugu Air took off from Enugu on schedule, as did Air Peace.
“Your ground staff in Enugu said that the plane that was to have come to Enugu was diverted to Anambra where it faced weather challenges and couldn’t proceed to Enugu. But the claimed weather challenges did not stop you from operating the Anambra to Abuja and the Abuja back to Anambra flights. How could you take off from Anambra to Abuja but couldn’t take off from Anambra to Enugu? Care to explain this?
“Also, as I had to buy another ticket for another airline, please outline how I can get an immediate refund for the ticket without having to wait for 7 working days. I was invited to open the ticket but I declined because I do not plan to use your airline ever again.
“Having delayed the flight for more than six hours, it would be an absolute disgrace if the refund is not immediate.” He said.
Several others also took to the comment section to narrate their experiences with the airline.
