Kenya Airways is hiring a Sales and Customer Service Executive – Cargo Sales West and Central Africa, based in Lagos, to strengthen their cargo operations across the region. As a leading African airline, Kenya Airways is renowned for connecting people, goods, and cultures through its extensive network and commitment to excellence. This role offers an exciting opportunity to drive cargo sales, enhance customer relationships, and contribute to the airline’s growth in West and Central Africa.
Department Description
Cargo
Brief Posting Description
The candidate will develop sales and customer portfolio, maximise cargo capacities and revenue meeting the set targets and offer premium customer service to build customer loyalty & retention through providing high-standard customer service and representation of KQ Cargo.
Principal Accountabilities (Responsibility)
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Achieve and exceed set revenue targets.
- Develop and expand the KQ Cargo market share by developing new routes and product portfolio.
- Acquiring a thorough understanding of key customer needs and requirements
- Create awareness of all KQ services and products for customers and offer alternative gateways or flights.
- Sell cargo capacities to ensure all space is filled by booking shipments by phone or email.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers on time.
- Serve as the link of communication between key customers and internal teams.
- Provide excellent, timely customer service to build customer loyalty & retention.
- Build and maintain good cooperation with KQ stakeholders.
- Follow up with customers for remittance of sales returns as per settlement cycles.
- Provide ad-hoc rates to the customer (once approved by Sales or RCSM) and file the report with HDQ each week.
- Provide full operational support to the entire network such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring, writing handling reports, and claims (list not exhaustive)
- Reconciling every flight, rating airway bills and submitting the reports or corrections for billing.
- Checking sales reports, commissions and invoices from GSA and GHA, reporting any discrepancies to Regional Sales Manager and/or reconciling them via direct billing.
- Plan the daily cargo allocation of the flight according to passenger loads to maximize opportunity and ensure no empty positions.
- Send special cargo pre-alerts to all stakeholders and ensure accuracy with this sensitive data.
Qualification (Minimum)
- University Degree.
- Certification in Microsoft office package -Outlook, Word, Excel
- Relevant industry certification-Cargo Skills, DGR are added advantage.
- Experience delivering service in demanding consumer environment.
- 5 years’ airfreight-related experience with bias on customer service.
Other Skills
- Communication skills & influencing
- Self-confidence & proactivity
- Result and service orientation
- Reliability & responsibility
- Ability to work structurally and independently
- Public relations skills
- Ability to work well under pressure,
- Exceptional Customer Relations skills
How To Apply
If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only. The Job is based in Lagos. Only qualified applicants with the right to live & work in Nigeria will be considered.
Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.
Click HERE to apply.