Jobgether, a global talent-matching platform, has announced a new senior leadership opportunity on behalf of one of its partner companies, seeking a Director of Customer Advocacy to be based in Nigeria and operate across the Europe, Middle East, and Africa (EMEA) region.
The role is positioned as a high-impact leadership post, designed to elevate customer voices into powerful drivers of brand credibility, revenue growth, and executive engagement.
According to the job posting, the successful candidate will be responsible for transforming satisfied enterprise customers into long-term advocates whose stories directly influence sales pipelines and go-to-market success.
Operating in a fully remote, distributed environment, the Director of Customer Advocacy will work at the intersection of marketing, sales, and customer success.
The position combines strategic ownership with hands-on execution, offering broad regional influence and visibility across senior internal stakeholders and executive-level customers.
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Key Responsibilities
The appointee will design, lead, and scale customer advocacy and reference programmes across EMEA, aligning them with regional revenue, pipeline, and brand objectives.
This includes building strong cross-functional partnerships to ensure customer stories are embedded into campaigns, strategic deals, and commercial initiatives.
Other core responsibilities include establishing and tracking advocacy performance metrics such as pipeline influence, deal acceleration, customer engagement, and brand visibility.
The role also involves managing the full advocacy lifecycle — from identifying and onboarding advocates to sustaining long-term engagement and value exchange — while prioritising advocacy requests tied to high-impact regional deals.
Experience and Skills Required
Jobgether notes that candidates should bring extensive experience in customer advocacy, customer marketing, or reference programmes within enterprise technology or SaaS environments.
Proven director-level leadership experience, including team management and mentoring, is essential.
The ideal candidate will demonstrate a strong understanding of how customer storytelling influences buyer journeys and revenue outcomes, alongside excellent communication skills and the ability to engage confidently with senior executives.
Experience working autonomously in remote, asynchronous settings and reporting the commercial impact of advocacy initiatives through data-driven metrics is also required.
Benefits and Work Culture
The role offers a competitive benefits package, including flexible paid time off, a remote-first work model, equity compensation, health and wellbeing benefits, and financial security support.
Employees will also have access to professional development funding, parental leave, home office allowances, and employee resource groups that promote an inclusive global culture.
Application Process
Applications are being managed through Jobgether’s AI-powered matching system, which is designed to objectively assess candidates against the role’s core requirements.
Shortlisted candidates will then be referred directly to the hiring company, which will oversee interviews and final hiring decisions.
Jobgether also emphasised its commitment to data privacy and transparency, noting that while AI tools may assist in reviewing applications, final employment decisions remain firmly in human hands.
The opportunity highlights the growing demand for senior customer advocacy leadership roles in the global technology sector, as companies increasingly rely on authentic customer voices to drive growth and trust across competitive markets.
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