Norstella is a global leader in life sciences data and AI solutions, focused on improving patient access to life-saving therapies.
The company supports pharmaceutical and biotech firms throughout the drug development lifecycle—from pipeline to patient—helping bring therapies to market faster and more efficiently.
Candidates interested in the Client Success Manager role should review the job details, responsibilities, and application process below.
Apply for Remote Customer Care Job at Norstella (Client Success Manager)
Client Success Manager
Job Specifications
- Employment Type: Full Time | Remote
- Qualification: Bachelor’s Degree
- Location: United States (Remote)
- Category: Abroad Jobs
Job Description
The Client Success team at Norstella is a global unit with professionals across the UK, US, Japan, China, and India.
The team focuses on delivering value through customer engagement, retention strategies, and optimizing client experience.
As a Client Success Manager, you will:
- Partner with customers to understand their needs and deliver value using Citeline and Evaluate products
- Support renewals and new business development alongside the sales team
- Drive account retention, growth, and upsell opportunities
- Monitor account health and implement strategies to mitigate risks
- Maintain strong relationships with key stakeholders and clients
- Deliver onboarding experiences and training for new users
- Act as the Voice of the Customer and improve overall customer experience
- Collaborate with cross-functional teams to enhance product usage and efficiency
- Contribute to innovation and continuous improvement initiatives
- Handle additional duties as assigned
Responsibilities
- Build strong client relationships and ensure satisfaction
- Identify upsell opportunities and manage a pipeline of business growth
- Partner with Sales for account strategy and execution
- Provide proactive insights and product expertise
- Ensure onboarding success within the first 30 days
- Maintain high engagement levels with clients
- Drive customer success and revenue growth
Qualifications and Requirements
- Strong customer-focused mindset with experience in client-facing roles
- Experience working with pharmaceutical, biotech, or consulting clients
- Excellent communication and presentation skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple stakeholders and tight deadlines
- High-level relationship management skills
- Experience in customer success, training, or sales roles
- Ability to drive innovation and improve customer experience
- Strong organizational and system management skills
Benefits
- Salary: $80,000 – $90,000 annually
- Medical and prescription drug coverage
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Dental and vision insurance
- Life and AD&D insurance
- 401(k) retirement plan with company match
- Paid parental leave
- Paid time off and company holidays
- Short and long-term disability coverage
How to Apply
Interested and qualified candidates should apply using the official application link below:
APPLY HERE: Client Success Manager
Deadline: Not Specified
