The Nigeria Immigration Service (NIS) has introduced a new feature to its passport tracking system to notify applicants when their passports are ready for collection.
The update, tagged “Passport Produced,” is designed to provide clearer information to applicants whose passports have been printed and are available either for physical pickup or courier delivery.
In a statement posted on its official X (formerly Twitter) account on Thursday, the NIS said the enhancement would improve transparency and help applicants better track processing timelines.
“The new addition, tagged PRODUCED (PASSPORT PRODUCED, READY FOR COLLECTION), includes a feature informing applicants when their passports are ready for collection,” the Service stated.
According to the NIS, the update builds on the existing tracking system by distinguishing between passports that are ready for physical collection at passport offices and those that have been produced but are yet to be delivered through courier services.
“This update enhances the existing tracking system and helps applicants stay informed about timelines for passports produced and awaiting collection (for physical collection) or produced but not delivered (for courier delivery),” the statement added.
The Service reaffirmed its commitment to improving service delivery, noting that the upgrade aligns with global best practices aimed at ensuring efficiency and accountability.
The development comes amid widespread public complaints over prolonged delays in passport processing. One of the most prominent cases was shared by investigative journalist Fisayo Soyombo, who recounted waiting several months for his international passport renewal.
