MTN Nigeria is hiring a customer service manager. This is a full-time, on-site role located in Ikeja for a Customer Service Manager. MTN is hiring for this role, looking for enthusiastic candidates to join the team.
- The Customer Service Manager will be responsible for overseeing and improving customer service operations to ensure exceptional customer satisfaction. It’s an exciting opportunity as MTN is hiring a customer service manager who will bring innovative solutions to the company.
- Duties include managing customer support teams, analyzing customer interactions, developing actionable insights, and implementing strategies to enhance the customer experience.
- The role also entails maintaining effective communication with clients and aligning service objectives with overall organizational goals and fits perfectly since MTN is hiring a customer service manager with such strategic capabilities.
Qualifications and Requirements:
- Proven expertise in Customer Satisfaction, Customer Service Management, and Customer Support, especially relevant since MTN is hiring a customer service manager.
- Strong Analytical Skills to assess data and implement actionable improvements
- Excellent Communication skills for effective interaction with clients and teams
- Experience in team leadership and conflict resolution
- Proficiency in customer relationship management tools and systems
- Bachelor’s degree in business administration, Marketing, or a related field
- Previous experience in a managerial position within customer service is highly desirable
