Mutual Trust MFBank Limited is a customer-focused microfinance bank dedicated to delivering superior returns to all stakeholders, with a strong emphasis on speedy service and excellence. At Mutual Trust MFBank, we provide tailored financial solutions, including payroll services, microcredit, and SME loans, serving clients in Abuja and across Nigeria. Additionally, Mutual Trust MFBank offers savings, current, and fixed deposit accounts designed to deliver exceptional services and returns, empowering clients to grow their businesses and earnings. For Federal Civil Servants in Abuja and Nigeria, Mutual Trust MFBank also provides fast, reliable loan options.
JOB DESCRIPTION: CUSTOMER SERVICE OFFICER
We are seeking a dedicated Customer Service Officer to join the Mutual Trust MFBank team. Below are the qualifications and responsibilities for this role:
- B.Sc/HND in Business Administration or a related field.
- At least 2 years of experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software is an advantage.
- Ability to handle customer inquiries and resolve complaints professionally.
- As a Customer Service Officer at Mutual Trust MFBank, your key responsibilities will include:
- Managing customer accounts and ensuring prompt responses to inquiries.
- Providing accurate information about Mutual Trust MFBank’s products and services.
- Processing customer requests, transactions, and documentation.
- Escalating complex issues to relevant departments for resolution.
- Maintaining customer records and ensuring data accuracy.
- Ensuring a positive customer experience and fostering strong client relationships.
Join Mutual Trust MFBank as a Customer Service Officer and be part of a team committed to excellence and customer satisfaction.
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