HSBC UK customers faced significant disruption on Wednesday after the bank’s mobile app and online banking systems suffered a widespread outage.
Thousands of HSBC users on Wednesday morning reported that they were unable to log in, check balances, or make transfers. Many customers received the “err03” error code. HSBC’s digital-only subsidiary, First Direct, also experienced related technical issues, though to a lesser degree.
The bank swiftly issued an apology and confirmed that its technical teams were investigating the problems “as a matter of urgency.”
According to HSBC’s official service status page, only mobile and online banking were affected, while other services such as card payments, ATM withdrawals, phone banking, branch transactions, and its main website continued to function normally.
Consumer advocates have recommended that those affected keep records of the outage, including error messages and any financial losses, as this may form the basis for claims in cases where they incur loss.