Stanbic IBTC Pension Managers has enhanced its self-service channels, underscoring its commitment to innovation and customer-centric solutions.
The company, a subsidiary of Stanbic IBTC Holdings PLC, announced on Monday that these upgraded platforms are designed to offer seamless access to essential pension management services, enabling customers to manage their accounts with greater ease and efficiency.
One of the standout offerings is the ‘MyPension Portal’, a user-friendly platform that allows customers to update personal information, request reference letters for educational or travel purposes, and switch between investment funds. The portal also simplifies account management by providing real-time access to statements and reducing reliance on cumbersome paperwork.
Additionally, the company’s mobile app module brings pension account management to customers’ fingertips. Users can now monitor account balances, track contributions and investment performance, review transactions, and receive timely alerts. For those who prefer simpler solutions, Stanbic IBTC also offers SMS-based services, enabling customers to perform key tasks via a short code system.
Speaking about the initiative, the Chief Executive of Stanbic IBTC Pension Managers, Olumide Oyetan, emphasized the firm’s dedication to leveraging technology to improve the customer experience. These self-service channels are available 24/7, allowing customers to check account balances, update details, and make enquiries with unmatched convenience.
He added that the platforms are designed to provide flexibility and independence, reflecting the company’s focus on adapting to the evolving needs of its clientele. “By getting acquainted with and utilising these options to their fullest, customers can enjoy the benefits of flexibility and independence.
“These self-service channels empower customers to take control of their experience as we aim to meet and exceed their expectations through these user-friendly platforms,” Oyetan said.
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