Reach Dental Clinic Ltd, one of the leading dental services providers in Nigeria, offering a comprehensive range of high-quality dental treatments to enhance and maintain oral health, is hiring a Dental Operations Manager.
Job Responsibilities
Executive Operations Management:
- Lead and oversee all operations of the practice
- Implement robust systems, policies, and governance structures aligned with premium healthcare standards
- Ensure efficient coordination between clinical and Non-clinical teams
- Oversee appointment scheduling and patient flow optimization
Financial & Commercial Oversight:
- Manage budgets, revenue streams, and financial performance of the clinic
- Oversee billing, collections, and insurance/HMO relationships
- Monitor profitability, cost control, and financial reporting
- Support pricing strategies aligned with luxury healthcare positioning
People & Performance Management:
- Recruit, train, and manage a high-performing talents and support team
- Set performance expectations and conduct regular reviews
- Promote a culture of professionalism, discretion, and service excellence
Patient Experience & Brand Excellence:
- Deliver an exceptional, concierge-style patient journey
- Manage patient feedback, concerns, and service recovery
- Uphold confidentiality, professionalism, and ethical standards at all times
Compliance, Risk & Governance:
- Ensure compliance with Nigerian healthcare regulations and licensing requirements
- Maintain high standards of safety, infection control, and risk management
- Oversee clinic accreditation, audits, and quality assurance processes
Business Development & Reputation Management:
- Implement and Support strategic growth initiatives and service expansion
- Strengthen relationships with referring dentist and corporate partners
- Oversee the clinic’s corporate image, digital presence, and brand reputation
Requirements:
- Bachelor’s degree in Healthcare Management, Business Administration, Hospital Administration, or a related discipline
- Postgraduate qualification (MBA, MPH, or equivalent) is highly desirable
- Experience: Minimum of 3-5 years’ senior-level experience managing a private Dental practice or related fields
- Proven experience in a dentistry and or dental clinic
- Strong understanding of private healthcare operations in Nigeria
- Reside in Yaba Lagos or close by.
Skills & Attributes:
- Executive leadership and people management capability
- Strong financial, analytical, and commercial skills
- Exceptional communication and management abilities
- Polished professional presence suitable for a luxury clinical environment
- High level of discretion, integrity, and attention to detail
Salary
N250,000
Method of Application
Interested and qualified candidates should forward their CV to: reachdentalservices@gmail.com using the Job Position as the subject of email.