OPay, a leading mobile financial services platform in Nigeria, has rolled out an innovative emergency lock feature aimed at enhancing the security of its users’ accounts.
The announcement was made during a special prize-giving event held in Lagos on Thursday, marking a significant step forward in the company’s commitment to customer safety.
The new emergency lock feature is part of a broader suite of security enhancements introduced by OPay, which also includes USSD account and card lock options, Face ID login and verification, a large transaction shield, scam alerts, subscription control, and a double-check system for significant transactions.
Elizabeth Wang, OPay’s Chief Commercial Officer, emphasized that security remains the cornerstone of the company’s operations. “Inclusivity for us goes beyond just providing access; it’s about ensuring safety,” Wang stated. She highlighted that the rapid pace of transactions is meaningless if customers cannot trust the platform to protect their funds.
The development of these features stems from direct feedback from OPay’s user base, addressing real-world challenges such as lost phones and scam incidents. Wang noted, “We’ve designed solutions like the emergency lock to give customers peace of mind, ensuring they retain control over their finances even in tough situations.”
The company plans to continue investing in cutting-edge technologies to bolster trust in digital payments across Nigeria, aligning with the growing demand for secure financial tools.
This move comes as digital payment platforms gain traction in the region, with OPay positioning itself as a leader by prioritizing user protection alongside convenience. The emergency lock feature, in particular, allows users to quickly secure their accounts in case of suspected unauthorized access, offering a proactive defense against potential threats.