The Nigerian Civil Aviation Authority (NCAA) has launched a bold initiative to publicly call out airlines that violate regulations by leaving passengers stranded due to flight cancellations or delays.
This crackdown, ordered by the Federal Government and supported by the Minister of Aviation and Aerospace Development, seeks to hold airlines accountable and improve passenger experiences in Nigeria’s aviation industry.
In a post on X dated September 8, 2025, NCAA’s spokesperson, Michael Achimugu, condemned the recurring practice of airlines abandoning passengers during disruptions, leaving NCAA Consumer Protection Officers to deal with frustrated travelers. He emphasized that regulations require airlines to provide hotel accommodations for passengers left stranded between 10:00 p.m. and 4:00 a.m.
“No longer will airlines be allowed to vanish during disruptions, leaving our officers to face angry passengers,” Achimugu stated. “If a flight is canceled after keeping passengers waiting until midnight, airlines are duty-bound to provide accommodations.”
While recognizing the operational challenges in Nigeria’s aviation sector, the NCAA stressed that these issues do not justify neglecting passenger rights.
“Airlines that choose to operate in this industry must uphold high standards. Passengers deserve reliable service, and airlines should aim to compete globally,” Achimugu urged.
The authority also expressed concern over the risks faced by its staff, who are often caught in tense situations caused by airlines’ non-compliance. “Our officers support both passengers and airlines, but they should not be exposed to unnecessary danger,” Achimugu added.
The NCAA vowed to enforce its regulations strictly, promising to apply severe penalties for violations.
This move comes amid growing complaints about flight disruptions and passenger mistreatment, which have occasionally led to violent incidents at Nigerian airports.
Although not all disruptions are airlines’ fault, the NCAA insists that operators must follow regulations during such events.
The “name and shame” policy is set to begin immediately, signaling a tougher stance on accountability and passenger welfare.