Manager – Sales and Trade Development Lagos Mainland
Mission:
- To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
- To drive visibility and brand affinity within assigned territory for competitive edge.
Description:
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
- 1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
Manager – BTS Field and RHLS.Network NG
Mission:
- To manage the operation and maintenance of the RAN Field & Radio network, as well as ensure integration/performance of all new RAN Field & Radio nodes meet MTNN network quality
-
Description:
- Ensure adequate maintenance of in-building radio solutions and repeaters for optimal efficiency and delivery of Qos AND QoE.
- Plan and monitor the day-to-day activities of RAN Field & Radio HLS engineers.
- Carry out Type Approval/ FNI of both new products and Solutions and advice the MTN management appropriately.
- Ensure the Software and Hardware upgrade processes, procedures and Testing strictly adhered to ensure resilience in the MTN network.
- Ensure all Tools and equipment used for network operation and maintenance were all calibrated once in a year.
- Ensure timely review and approval of acceptance, testing, integration and cutover documentation of new solutions to include High-capacity Low band and High Band Radio, MIMOs and 5G NR.
- Ensure performance of integration and acceptance tests according to MTNN and 3GPP Standards.
- Ensure prompt availability of information on inventory of all network nodes and provision of SPMS to the support replacement of faulty Network elements.
- Review and approve operation and maintenance procedures for RAN Field & Radio operations, BSC, RNC, E-NODE B, NODE B ,G-NODE B and RBS sites.
- Ensure conformance to NCC regulatory business rule with respect to RAN deployment. Performance and Maintenance.
- Provision of BSS/RAN consumables to support operation and maintenance of the Network Group Division.
- Ensure continuous improvement of processes and procedures to foster efficiency
- Prepare annual budgetary needs.
Education:- First degree in Electrical/Electronic engineering or any relevant engineering degree.
- Fluent in English
Experience:6 – 13 years’ experience which includes:- Experience working in a medium organization.
- Experience in Radio and Microwave support
- Experience in operations or planning background in Telecommunications industry.
- Proficiency in Excel and PowerPoint Usage
Manager – Customer Operations Walk In West
Mission:
- Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships
Description:
- Track and monitor customer services and customer care operations and ensure action is taken to improve and realize service level targets.
- Deploy tools and procedures to capture and monitor customer complaints and points of improvement and ensure complaint are promptly attended to and customer informed of status in the resolution process.
- Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
- Monitor and prepare periodic report on sales and generate periodic reports for management review.
- Review customer relationship management (CRM) operations, ensuring operational objectives are achieved, identifying trends and ensuring optimum service levels are achieved and maintained.
- Develop procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives.
- Establish/maintain lasting relationship between customers and customer care representatives, as well as other key units (Sales, Channel Distribution, Service Centers, Call Center) to maintain a customer-focused attitude toward activities that improve customer lifetime value.
- Ensure optimum stock levels within service centres in assigned region
- Oversee customer care delivery within the region and ensure MTNN’s quality standard is maintained
- Ensure experiential marketing activities undertaken to assist customers in understanding and usage of products and services
- Gather customer intelligence through interaction with customers within assigned region
- Provide bill reprinting and payment collections services
- Ensure products and services are sold to best suit customer needs
Education:
- First degree in Social Science or any related field
- An MBA is desirable
Experience:
6 -13 years’ experience which includes:
- 3 years work experience in area of specialization in experience supervising others
- Experience in financial credit risk management
- Experience in credit matrix scoring and assessment
- Exposure to telecom billing technologies and complementary technologies
- Experience in managing complex processes and procedures
Manager – HLS and DCG.Network NG
Mission:
- Provide network support service that will ensure network availability.
- Perform network optimization to improve network quality and implement new service and features in the network.
Description:
- Improve network performance KPIs
- Ensure adherence to MTN code of conduct
- Support network BCM coordination
- Manage vendor SLA and evaluations
- Manage WLA between the HLSDCG team and other internal stakeholder e.g. Core Planning team
- Support timely rollout of key projects in the core network space.
- Manage and oversee activities of HLS and DCG Teams
- Ensure appropriate Software correction level is maintained across the network.
- Ensure Process and procedures are updated
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education:
- First degree in Elect/Elect, Computer Sc./Engineering or Project Management
- A relevant Master’s degree could be an advantage.
- Fluent in English
Experience:
6 – 13 years’ experience which includes:
- Experience working in a communications industry
- Experience in maintain and support of Core network elements
- Good working experience in operations background in Telecommunications.
- Good analytical and problem-solving skills.
Deadline: Oct 7, 2025