Cowrywise is hiring a customer experience specialist committed to understanding the products, engaging and connecting with customers and ensuring customers are satisfied every time. The ideal candidate would report to the Head, Customer Experience.
Primary Responsibilities
- Own customer interactions across channels, ensuring issues are resolved clearly, accurately, and with empathy.
- Explain savings and investment concepts in simple, practical terms that customers can easily understand and act on.
- Use day-to-day customer conversations to spot recurring issues and share clear, practical recommendations that improve products and internal processes.
- Help deliver a customer experience that keeps customers engaged and willing to recommend Cowrywise.
Location
Lagos (hybrid)
Requirements
- 1-2 years relevant experience.
- Keen interest in fintech and wealth management.
- Passion for customer service.
- Excellent communication skills.
- Resilience to manage push-backs.
- Excellent collaboration skills.
- Strong analytical skills.
- Patience to listen and empathy to connect with customers’ needs.
- passionate about people, data and products
- Enjoy working in a fast-paced and challenging environment
- Have experience working in a client-facing role
Renumeration
The starting compensation for this role is between NGN500,000 – NGN650,000 monthly (net).
Other Benefits
Benefits for this role includes:
- 13th month salary + Leave allowance:
- Employee assistance program: Our EAP provides confidential support for life, work, and everything in between.
- Work anniversary allowance: We reward and celebrate loyalty as you grow with us.
- Learning and development support: From courses to certifications, we’ll support you as you sharpen your expertise.
- Housing support: We’ll support you if you ever need to move to do great work.
- Data/Airtime allowance: So you can stay connected without worrying about the bills.
- Breakfast and lunch (on us): We believe good food is required to do great work, so we provide daily meals at no cost to you.
Hiring Process
The hiring process is expected to be completed within 2 – 4 weeks from first contact.
- Step 1: Application Review – We review applications on a rolling basis. You will get an update on the status of your application within 3 – 7 business days of submitting your application.
- Step 2: Initial Virtual Chat (30 minutes): If your application strongly aligns with our needs, we will invite you to a brief virtual conversation to get to know you, understand your experience, and align on expectations.
- Step 3: On-site Interview & Technical Assessment: An in-person interview where you’ll meet the team and complete a practical assessment related to the role.
- Step 4: Final Decision: After the physical interview, our team will debrief and get back to you with an update within 5-10 business days.
How to Apply
Application can be done via this link