Chowdeck is hiring a customer care representative. This is an exciting opportunity as Chowdeck is hiring for a role that demands excellent service skills.
Specifications:
- Full Time – Hybrid, where Chowdeck’s customer care representative position awaits.
- Required Qualifications: BA/BSC/HND
- Location: Lagos Nigeria.
- Category: Customer Care Jobs
Description:
- As a Customer Support Representative, you will be part of a team that helps resolve customer, rider, and vendor issues over multiple channels. Chowdeck is hiring a customer care representative who is passionate about supporting users.
- You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries, as Chowdeck is hiring a customer care representative who excels in communication.
- You will act as the main point of contact for our customers, ensuring their experience with our app is positive and seamless, as Chowdeck seeks a customer care representative.
- This position will require the successful candidate to work hours outside the normal work hours including evenings, weekends, and holidays to cover varying shifts and/or changing schedules.
Responsibilities
We’ll trust you to:
- Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
- Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
- Stay up to date with the app’s features, policies, and processes to provide accurate information to customers.
- Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
- Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication. Follow established guidelines and protocols to deliver consistent and exceptional customer service.
- Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
- Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
- Support the Operations team to meet the needs of our rider and restaurant partners. This reflects why Chowdeck is hiring a customer care representative.