Ziba beach resort is hiring a front office supervisor that would manage reservation activities, ensures accuracy, supports guest communication, and coordinates room availability.
Key Responsibilities
- Handle reservation inquiries, confirmations, and modifications.
- Document all bookings accurately.
- Communicate promptly with guests on rates and availability.
- Coordinate room readiness with front office and housekeeping.
- Resolve and escalate reservation issues as needed.
- Prepare reservation reports and occupancy forecasts.
- Maintain high service standards.
Competencies
- Written and verbal communication excellence
- Strong attention to detail
- Ability to work under pressure
- Team player
- Problem-solving ability
- Strong organization and multitasking skills