Airtel Nigeria is Hiring : Business Manager

Published by

Ameenah Hassan

Airtel Nigeria is Hiring : Business Manager

Job Title: Business Manager

Location: Katsina
Job Type: Full-time

Description

To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase revenue earning customer net additions – Prepaid:

Also Read:

Identify and formulate zonal sales strategies to help Drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions, compliance on activations
Oversee activating connections as per the stipulated turnaround times.

Increase Revenue earning customer net additions – Postpaid:

Identify and formulate zonal sales strategies to help Drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions, compliance on activations,
Oversee activating connections as per the stipulated turnaround times.

Achieve Net Revenue of the zone:

Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone
Propose and drive VAS Up selling activities
Drive the reduction of recharge turnovers and first bill churn & zero recharge

Deliver on Channel Satisfaction Score:

Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
Monitor the timely disbursement of claims to the market, regular trade servicing.
Conceptualize, design and implement channel delight activities

Deliver Showroom Experience:

Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at Zonal showrooms,
Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the Business area:

Continuously motivating the front-line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from engagement survey.

Expand distribution Width and Depth:

Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

Network Optimization
New Sites ROI and deployment
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone.

Dimensions:
Financial Dimensions:
Budget:

Revenue Earning Customer (Prepaid Nos.)
Revenue Earning Customer (Post paid Nos.)
Gross Revenue.

Other Dimensions:

Team Size
No. of direct reports
No. of channel partners/ vendors.

Qualifications
Educational Qualifications:

Bachelor’s Degree in Management or related Social Sciences
Master`s in Business Administration would be preferred additional qualification.

Relevant Experience & Functional / Technical Skills:

10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in Telecom industry is desirable.

Other requirements:

Result Orientation
Great problem-solving skills
Customer centric
Sound understanding of Sales systems and Process
Creative self starter.
Good communications skills.
Good interpersonal skills

How to Apply
Interested and qualified candidates should Apply Here

Ameenah Hassan

Ameenah Hassan is a content writer with experience in public relations. She has contributed to Arbiterz since 2021, writing research-based news and features on business. She is currently pursuing a degree in Mass Communication at the University of Lagos.